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Following are some Microsoft MB-220 exam questions for review (Microsoft practice test 1-13)
QUESTION 1
DRAG DROP
Your boss has asked you to send out a simple email campaign using a Customer Journey.
Which four activities must you perform in sequence? (Choose four.) To answer, move the appropriate actions from the
list of actions to the answer area and arrange them in the correct order.
Select and Place:
QUESTION 2
DRAG DROP
You are the administrator at Contoso, Ltd. You need to create a marketing email to notify customers when a card has
been abandoned on the company website.
Which five actions in sequence are required to create an email that is ready to send? (Choose five.) To answer, move
the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-marketing-email
QUESTION 3
You are the administrator for your company\\’s Dynamics 365 for Marketing application. You are responsible for
ensuring that the current constraints of your subscription are not exceeded.
You want to establish monitoring for the critical components that drive additional subscription costs.
Which three subscription limits can you monitor at Settings > Advanced Settings > Others > Quota Limits? (Choose
three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. the total number of inbox previews that your company has used this month and the total number of inbox previews
remaining in the month
B. the total number of emails that your company has sent this month and the total number of emails remaining in the
month
C. the total number of marketing contacts that you can have in your database according to your current Dynamics 365
for Marketing subscription and the number of contacts remaining in your subscription
D. the total number of marketing contacts that you can have in your database according to your current Dynamics 365
for Marketing subscription
E. the total number of surveys that your company has sent this month and the total number of surveys remaining in the
month
Correct Answer: BCD
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/quota-management
QUESTION 4
DRAG DROP
You are setting up a conference event that will have a capacity of 500 people.
You want to enable a waitlist for the event so that if more than 500 people register and someone cancels their
registration, the event will automatically register the next available person on the list.
Which three steps should you take, in sequence, to complete your task? (Choose three.) To answer, move the
appropriate actions from the list of actions to the answer area and arrange them in the correct order.
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/event-waitlist
QUESTION 5
DRAG DROP
The VP of Marketing has been assigned to create you a new lead scoring model for Contoso, Ltd. based on recentlyadopted marketing targets.
Which five steps in sequence are required to design and set up your lead scoring model in Dynamics 365? (Choose
five.) To answer, move the appropriate actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/score-manage-leads
QUESTION 6
Note: This question is part of a series of questions that present the same scenario. Which question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
The corporate marketing team has developed a branding strategy that includes five mandatory components and visual
requirements that must be incorporated for all materials.
The VP of Marketing, who receives a copy of each email sent, has recently seen some emails that do not adhere to all
five standards.
You need to ensure that future emails adhere to these standards.
Solution: You send an email to any user who created a deficient template identifying the deficiencies and request that
they correct their templates.
Does this meet the goal?
A. Yes
B. No
Correct Answer: B
QUESTION 7
Note: This question is part of a series of questions that present the same scenario. Which question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
The corporate marketing team has developed a branding strategy that includes five mandatory components and visual
requirements that must be incorporated for all materials.
The VP of Marketing, who receives a copy of each email sent, has recently seen some emails that do not adhere to all
five standards.
You need to ensure that future emails adhere to these standards.
Solution: You examine all existing templates. Upon identifying those that do not meet standards, you make appropriate
adjustments to the non-conforming templates.
Does this meet the goal?
A. Yes
B. No
Correct Answer: B
QUESTION 8
DRAG DROP
You want to create a method that will alert sales people when a lead is ready to be sold to.
This method should automatically move the lead to the Sales-Acceptance stage of the lead life-cycle.
Which four steps must you take, in order to complete your task? (Choose four.) To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-lead-scoring
QUESTION 9
DRAG DROP
Your marketing department has provided you with the information you need to create a dynamic market segment.
Which tool should you use for each type of design? To answer, drag the appropriate tool to the correct type of design.
Each tool may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll
to
view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-segment
QUESTION 10
DRAG DROP
You are a marketing administrator.
You need to edit a web page that contains a form used for holiday offers. The page and form are visible to the outside
world.
Which five steps, in order, are needed to complete your task? (Choose five.) To answer, move the appropriate actions
from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
QUESTION 11
DRAG DROP
Your company is expanding its service offering to people who live in Europe.
You must configure your marketing system for compliance with European privacy requirements.
Which three activities should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
Select and Place:
QUESTION 12
You are the manager of Internet sales for your company.
You have been asked to create and distribute a post-purchase survey to both registered and guest customers
purchasing on your site.
Which three things will be true about the distribution of your survey? (Choose three.) Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
A. When distributing your Dynamics 365 for Marketing Survey, you may invite either anonymous or non-anonymous
respondents.
B. An optional invitation email, utilizing either a direct email or an email template, may be sent to each potential nonanonymous respondent.
C. As an option, the design of your survey can include a limitation that restricts multiple completions by a single nonanonymous respondent.
D. All respondents will receive the exactly same hyperlink to connect them to the survey that you are inviting them to
complete.
Correct Answer: ABC
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey
QUESTION 13
Note: This question is part of a series of questions that present the same scenario. Which question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one correct
solution, while others might not have a correct solution.
You have created a lead scoring model for a marketing effort. The lead scoring model has 3 grades: Cold, Warm and
Hot.
After a week you notice that no one has received any scores from your model.
Solution: You lower the Sales Ready Score.
Does this resolve your issue?
A. Yes
B. No
Correct Answer: B
References: https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-lead-scoring
PS.
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Download Pass4itSure MB-220 dumps pdf from Google Drive: https://drive.google.com/file/d/13jbEprV-jnWuvjXnb_Hdu1VVJwhwe3SE/view?usp=sharing (MB-220 Exam Questions)
