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How can I easily pass the Microsoft Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 exam

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Latest Microsoft MB-910 exam questions and answers (Practice Test q1-q13)

QUESTION 1
HOTSPOT
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q1

Correct Answer:

MB-910 exam questions-q1-2

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer
https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

QUESTION 2
HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q2

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

QUESTION 3
HOTSPOT
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q3

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

QUESTION 4
HOTSPOT
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

MB-910 exam questions-q4

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-book-resources-scheduleboard
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/resource-reconciliationoverview

QUESTION 5
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?
A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer\\’s equipment will need service.
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

QUESTION 6
HOTSPOT
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals.
The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to
provide a replacement for faulty equipment that cannot be repaired on site.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q6

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets
https://docs.microsoft.com/en-us/dynamics365/field-service/process-return

QUESTION 7
HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer\\’s contract to the customer record as a
PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q7

Correct Answer:

MB-910 exam questions-q7-2

Reference: https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-fromthe-d365-crm-custom-portal/

QUESTION 8
HOTSPOT
A company plans to implement new support software.
You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q8

 Correct Answer:

MB-910 exam questions-q8-2

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

QUESTION 9
HOTSPOT
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Hot Area:

MB-910 exam questions-q9

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads

QUESTION 10
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary
employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Knowledge base with Relevance search
B. Parent and Child case settings
C. Case management with Related Similar cases
D. Routing rule sets
Correct Answer: AC
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a-case

QUESTION 11
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office.
You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
B. Open the client\\’s project Gantt chart and filter by the term expert plumber.
C. Open the Resource Utilization board and filter by the term expert plumber.
D. Open the Schedule board and filter by the term expert plumber.
Correct Answer: CD
Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization

QUESTION 12
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales
revenue.
Which standard record type is used to create the forecast?
A. Account
B. Lead
C. Quote
D. Opportunity
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast

QUESTION 13
DRAG DROP
A company is implementing Dynamics 365 Customer Service.
The company wants to enable chat and SMS channels for customers. The company also wants to implement
knowledge articles to support resolution of common issues.
You need to recommend which apps the company should implement.
Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-910 exam questions-q13

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/channels

Microsoft Fundamentals MB-901: Microsoft Dynamics 365 Fundamentals
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