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[MB-901 practice test Q1-Q15] Free sharing Microsoft MB-901 exam questions and answers

QUESTION 1
What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete
solution. NOTE: Each correct selection is worth one point.
A. Manage and improve artificial intelligence grouping of cases as topics.
B. Provide end-to-end views of customer journeys.
C. Guide sellers to focus on opportunities at risk.
D. Make suggestions for next steps in a sales process.
Correct Answer: CD

QUESTION 2
There are complex services being used with your Dynamics 365 instance in which you own and manage the software
applications as well as the data hosted in Azure.
You need to determine which type of cloud service model is being used by your organization.
Which cloud service model is being used?
A. platform as a service (PaaS)
B. infrastructure as a service (IaaS)
C. software as a service (SaaS)
Correct Answer: A

QUESTION 3
A company plans to open the following stores:

MB-901 exam questions-q3

You need to ensure that Dynamics 365 Commerce can receive all needed data from the stores. Which feature should
you implement?
A. Channel management
B. Monitor and analysis
C. Point of sale (POS)
D. Mobile commerce
Correct Answer: A

QUESTION 4
A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.
Different processes are used for each type of order source.
You need to ensure that you can support each type of sale.
What should you recommend?
A. case management and loyalty programs
B. a retail store, an online store, and a call center
C. a mobile app and a credit card gateway
D. a mobile app and online sales
Correct Answer: B

QUESTION 5
HOTSPOT
An organization plans to implement role-based security for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-901 exam questions-q5

QUESTION 6
A company has four territory managers. Ten salespeople report to each manager.
Territory managers need to be able to see records related to each salesperson that they manage.
Salespeople must be able to see only their own records.
What should you implement?
A. Active Directory groups
B. Role-based security
C. App-based security
D. Field-level security
Correct Answer: C
Reference: https://docs.microsoft.com/en-us/learn/modules/recognize-dynamics-365-security/6-security-model-drivenapps

QUESTION 7
HOTSPOT
A company uses one system for sales and one system for order management. When quotes are accepted in the sales
system, the customer and order are reentered into the order management system.
What is a benefit of using the Common Data Model, and who can manage the model? To answer, select the appropriate
options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-901 exam questions-q7

Correct Answer:

MB-901 exam questions-q7-2

Reference: https://docs.microsoft.com/en-us/common-data-model/

QUESTION 8
A company uses Microsoft Exchange Online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts
Correct Answer: ABE
Reference:
https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronization-appointmentscontacts-tasks

QUESTION 9
DRAG DROP
A company plans to deploy Dynamics 365 Finance.
Match each platform to its action.
Instructions: To answer, drag the appropriate platform from the column on the left to its action on the right. Each
platform may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.
Select and Place:

MB-901 exam questions-q9

QUESTION 10
HOTSPOT
A company uses Dynamics 365 Sales. You are creating an app for the sales team.
The app must only contain a subset of Dynamics 365 Sales views, forms, and reports.
What should you implement? To answer, select the appropriate option in the answer area.
Hot Area:

MB-901 exam questions-q10

Reference: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/model-driven-app-overview

QUESTION 11
DRAG DROP
You are implementing Dynamics 365 Finance instances for two companies.
One company requires direct access to the application database. The other company must always use the most up to
date versions and features of Dynamics 365 Finance.
You need to recommend a deployment type for each instance.
What should you recommend? To answer, drag the appropriate deployment types to the correct requirements. Each
deployment type may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

 

MB-901 exam questions-q11

QUESTION 12
A company uses Dynamics 365 Human Resources. No add-ons are installed.
You need to set up training courses for employees.
Which two options can you configure? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Airline schedules
B. Classroom materials
C. Course videos
D. Registration deadline
E. Maximum number of participants
Correct Answer: DE
Reference: https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-learning-courses

QUESTION 13
HOTSPOT
A company uses Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

MB-901 exam questions-q13

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Microsoft Dynamics 365 Exam Dumps

Exam Name Free Online practice test Free PDF Dumps Premium Exam Dumps
Microsoft Dynamics 365 Customer Engagement Core (MB-200) Free MB-200 Practice Test (Online) Free MB-200 PDF Dumps (Download) pass4itsure MB-200 Exam Dumps (Premium)
Microsoft Dynamics 365 for Sales (MB-210) Free MB-210 Practice Test (Online) Free MB-210 PDF Dumps (Download) pass4itsure MB-210 Exam Dumps (Premium)
Microsoft Dynamics 365 for Marketing (MB-220) Free MB-220 Practice Test (Online) Free MB-220 PDF Dumps (Download) pass4itsure MB-220 Exam Dumps (Premium)
Microsoft Dynamics 365 for Customer Service (MB-230) Free MB-230 Practice Test (Online) Free MB-230 PDF Dumps (Download) pass4itsure MB-230 Exam Dumps (Premium)
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Microsoft Dynamics 365 Unified Operations Core (MB-300) Free MB-300 Practice Test (Online) Free MB-300 PDF Dumps (Download) pass4itsure MB-300 Exam Dumps (Premium)
Microsoft Dynamics 365 for Finance and Operations, Financials (MB-310) Free MB-310 Practice Test (Online) Free MB-310 PDF Dumps (Download) pass4itsure MB-310 Exam Dumps (Premium)
Microsoft Dynamics 365 for Finance and Operations, Manufacturing (MB-320) Free MB-320 Practice Test (Online) Free MB-320 PDF Dumps (Download) pass4itsure MB-320 Exam Dumps (Premium)
Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management (MB-330) Free MB-330 Practice Test (Online) Free MB-330 PDF Dumps (Download) pass4itsure MB-330 Exam Dumps (Premium)
Microsoft Power Apps + Dynamics 365 Developer (MB-400) Free MB-400 Practice Test (Online) Free MB-400 PDF Dumps (Download) pass4itsure MB-400 Exam Dumps (Premium)
Microsoft Dynamics 365: Finance and Operations Apps Developer (MB-500) Free MB-500 Practice Test (Online) Free MB-500 PDF Dumps (Download) pass4itsure MB-500 Exam Dumps (Premium)
Microsoft Dynamics 365 + Power Platform Solution Architect (MB-600) Free MB-600 Practice Test (Online) Free MB-600 PDF Dumps (Download) pass4itsure MB-600 Exam Dumps (Premium)
Microsoft Dynamics 365: Finance and Operations Apps Solution Architect (MB-700) Free MB-700 Practice Test (Online) Free MB-700 PDF Dumps (Download) pass4itsure MB-700 Exam Dumps (Premium)
Microsoft Dynamics 365 Fundamentals (MB-901) Free MB-901 Practice Test (Online) Free MB-901 PDF Dumps (Download) pass4itsure MB-901 Exam Dumps (Premium)
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) Free MB-910 Practice Test (Online) Free MB-910 PDF Dumps (Download) pass4itsure MB-910 Exam Dumps (Premium)
Microsoft Dynamics 365 Fundamentals Finance and Operations Apps (ERP) (MB-920) Free MB-920 Practice Test (Online) Free MB-920 PDF Dumps (Download) pass4itsure MB-920 Exam Dumps (Premium)

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Latest Microsoft MB-910 exam questions and answers (Practice Test q1-q13)

QUESTION 1
HOTSPOT
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q1

Correct Answer:

MB-910 exam questions-q1-2

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer
https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

QUESTION 2
HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q2

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

QUESTION 3
HOTSPOT
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q3

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

QUESTION 4
HOTSPOT
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

MB-910 exam questions-q4

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-book-resources-scheduleboard
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/resource-reconciliationoverview

QUESTION 5
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?
A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer\\’s equipment will need service.
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

QUESTION 6
HOTSPOT
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals.
The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to
provide a replacement for faulty equipment that cannot be repaired on site.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q6

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets
https://docs.microsoft.com/en-us/dynamics365/field-service/process-return

QUESTION 7
HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer\\’s contract to the customer record as a
PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q7

Correct Answer:

MB-910 exam questions-q7-2

Reference: https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-fromthe-d365-crm-custom-portal/

QUESTION 8
HOTSPOT
A company plans to implement new support software.
You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

MB-910 exam questions-q8

 Correct Answer:

MB-910 exam questions-q8-2

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

QUESTION 9
HOTSPOT
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Hot Area:

MB-910 exam questions-q9

Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads

QUESTION 10
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary
employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Knowledge base with Relevance search
B. Parent and Child case settings
C. Case management with Related Similar cases
D. Routing rule sets
Correct Answer: AC
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a-case

QUESTION 11
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office.
You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
B. Open the client\\’s project Gantt chart and filter by the term expert plumber.
C. Open the Resource Utilization board and filter by the term expert plumber.
D. Open the Schedule board and filter by the term expert plumber.
Correct Answer: CD
Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization

QUESTION 12
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales
revenue.
Which standard record type is used to create the forecast?
A. Account
B. Lead
C. Quote
D. Opportunity
Correct Answer: D
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast

QUESTION 13
DRAG DROP
A company is implementing Dynamics 365 Customer Service.
The company wants to enable chat and SMS channels for customers. The company also wants to implement
knowledge articles to support resolution of common issues.
You need to recommend which apps the company should implement.
Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-910 exam questions-q13

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/channels

Microsoft Fundamentals MB-901: Microsoft Dynamics 365 Fundamentals
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