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QUESTION 1
DRAG-DROP
You are designing a business strategy for a client who has a Power Platform solution.
The client works with critical data where any data loss creates high risk.
You need to document the failover process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:
QUESTION 2
You are designing a model-driven app that allows a company to manage sales opportunities. The company has a
a complex security model that includes the following requirements:
1. The vice president of sales must be able to see opportunities for sales managers and sales representatives.
2. Sales managers must be able to see opportunities for all sales representatives.
3. Sales representatives must only see opportunities that they own.
You need to recommend security tools for controlling user access.
Which two tools should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Account hierarchy
B. Field security profile
C. Position hierarchy
D. Security roles
Correct Answer: CD
With the Position hierarchy security, a user at a higher position has access to the records owned by a lower position
user or by the team that a user is a member of, and to the records that are directly shared to the user or the team that a user is a member of. The hierarchy security model is an extension of the earlier security models that use business units, security roles, sharing, and teams. It can be used in conjunction with all other existing security models.
QUESTION 3
A company has a website that contains a form named Contact Us. Data from completed forms are saved to a shared
document. An office administrator periodically reviews the document. The office administrator sends new submissions
to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process. What should you recommend?
A. Excel Online Connector
B. Dynamics 365 Customer Insights
C. Dynamics 365 Customer Service
D. Dynamics 365 Marketing
Correct Answer: B
Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customer-based data
from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and
online sales, such as Shopware, into one source for reporting and further data analysis.
Reference: https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview
QUESTION 4
HOTSPOT
A company offers continuing education courses for medical professionals. Each time a course is offered, the company
tracks that the session has taken place in an Excel workbook. The company maintains a list of required qualifications for an educator to teach a course. Educator qualifications range from languages spoken to advanced degrees.
The company needs the following custom table relationships defined:
1. Associate educators with a list of their professional qualifications.
2. Assign a primary educator to each course that is held.
3. Collect information about every course that is held.
You need to determine the type of relationship that best fits the requirement.
Which type of table relationship should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: One-to-many relationship
Each educator can have 0, 1, or many qualifications ]
Box 2: One-to-many relationship Each educator can be the primary
an educator for 0, 1, or many courses.
Box 3: Many-to-many relationship that uses a custom table.
Note: N: N (Many-to-Many): A table relationship that depends on a special Relationship table, sometimes called an
Intersect table, so that many rows of one table can be related to many rows of another table.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships
QUESTION 5
DRAG-DROP
You are performing a requirements analysis for a customer.
The customer provides the following requirements:
1. Power Platform storage capacity must remain under 100 percent.
2. Customer service representatives must be sent an email when they are assigned a case.
3. Help desk technicians must be shown an error message when they try to delete a task row.
4. The plug-in pass rate must remain over 99 percent for the production environment.
You need to determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct
requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split
bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Box 1: Non-functional
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance
requirements.
Box 2: Functional
Functional requirements describe what the solution needs to do or its behaviors.
Box 3: Functional
Box 4: Non-functional
Examples of common non-functional requirement types include:
1. Availability
2. Compliance/regulatory
3. Data retention/residency
4. Performance (response time, and so on)
5. Privacy
6. Recovery time
7. Security
8. Scalability
Reference: https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements
QUESTION 6
DRAG-DROP
You need to recommend a solution for integrating luggage information.
What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Luggage: Custom activity table
An activity can be thought of as any action for which an entry can be made on a calendar. An activity has time
dimensions (start time, stop time, due date, and duration) that help determine when the action occurred or will occur.
Activities also contain data that helps determine what action the activity represents, for example, subject and description.
Passenger: Customer table
The account and contact tables in Microsoft Dataverse are essential for identifying and managing customers, selling
products and services, and providing superior service to the customers. A customer address table is used to store
address and shipping information for a customer.
Scenario: The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft
Dataverse. Agents need to view which pieces of luggage match each passenger and then need to add the total on the
passenger record.
Incorrect Answers:
A virtual table is a custom table in Dataverse that has columns containing data from an external data source. Virtual
tables appear in your app to users as regular table rows but contain data that is sourced from an external database
dynamically at runtime, such as an Azure SQL Database.
QUESTION 7
HOTSPOT
A company uses Dynamics 365 Sales and Power BI.
Sales managers must be able to keep track of changes to their pipeline in the following ways:
1. Notify the sales managers when an Opportunity changes the sales stage.
2. Notify the sales managers when the pipeline drops below 2.5M USD.
3. When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.
You need to recommend a solution that meets the company’s requirements.
Which combination of solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area
Box 1: Microsoft Power Automate, Microsoft Dataverse connector, and Microsoft 365 Outlook connector Use Microsoft
Dataverse as the data source.
While Power Automate is a robust tool with ever-expanding capabilities, it also handles simple tasks with grace. A universal business need for many organizations is the ability to automate email notifications based on certain criteria:
an opportunity is won, send an email to the sales manager; a case is closed, send an email to the customer; a work order is completed, send an email to the customer. Power Automate can easily accommodate this using the Microsoft 365 Outlook connector.
Box 2: Microsoft Power Automate, Power Bi data alerts, and Microsoft 365 connector
Data alerts in the Power BI service: Set alerts to notify you when data in your dashboards changes beyond the limits you set.
Box 3: Microsoft Power Automate, Power BI, Power Apps, and Microsoft Dataverse connector
Reference: https://www.velosio.com/blog/2021/01/27/tracking-emails-the-right-way-with-power-automate/
https://docs.microsoft.com/en-us/power-bi/create-reports/service-set-data-alerts
QUESTION 8
HOTSPOT
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Box 1: Schedule board Note: The Dynamics 365 Field Service schedule board provides an overview of resource
availability and bookings you can make. When you’re looking at the schedule board for the current day, you’ll see a
blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule
board. To quickly view contact information for a
resource, hover over their name to view the contact card.
Box 1: Schedule board Note: The Dynamics 365 Field Service schedule board provides an overview of resource
availability and bookings you can make. When you’re looking at the schedule board for the current day, you’ll see a
blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule
board. To quickly view contact information for a
resource, hover over their name to view the contact card.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub
QUESTION 9
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to
improve productivity. The company has the following requirements:
1. Provide customers with an online portal where they can submit and review cases.
2. Ensure that customers can chat online with a customer service representative at any time.
3. Route chats to customer service representatives based on skill and availability. You need to recommend a solution to
the company.
Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each
correct selection is worth one point.
A. Dynamics 365 Virtual Agents chatbots
B. Customer self-service portal
C. Dynamics 365 Field Service
D. Business process flows
E. Omnichannel for Customer Service
Correct Answer: BDE
B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge,
support resources, view the progress of their cases and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an
an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer
Service Enterprise to enable organizations to instantly connect and engage with their customers across digital
messaging channels.
Incorrect Answers:
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer
locations.
C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search. Virtual
agents provide the ability to deploy and manage the automation of handling problems with specific solutions.
Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates
https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal
QUESTION 10
HOTSPOT
You are designing the security model for a Power Platform solution.
The security model must meet the following requirements:
1. Restrict sharing of data between Power Automate connectors.
2. Ensure that environment administrators only see users who require access in the enabled user list.
You need to recommend security features for the solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area
Box 1: Data loss prevention policy
Data loss prevention (DLP) policies enforce rules for which connectors can be used together by classifying connectors
as either Business or Non-Business. If you put a connector in the Business group, it can only be used with other
connectors from that group in any given app or flow. Sometimes you might want to block the usage of certain
connectors altogether by classifying them as Blocked.
Box 2: Security group
If your company has multiple Microsoft Dataverse environments, you can use security groups to control which licensed
users can be a member of a particular environment.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention
https://docs.microsoft.com/en-us/power-platform/admin/control-user-access
QUESTION 11
You are a Power Apps architect for a company. The IT administrator designs a Power Apps app that is ready to be
tested. The company uses application lifecycle management (ALM). Each version and solution component must be tracked as it is tested. You need to recommend a strategy to deploy solutions for the user acceptance testing environment.
What should you recommend?
A. Use Package Deployer and deploy a managed solution.
B. Use Package Deployer and deploy an unmanaged solution.
C. Use Solution Packager and deploy a managed solution.
D. Use Solution Packager and deploy an unmanaged solution.
Correct Answer: D
Solution Packager is a tool that can unpack a compressed solution file into multiple XML files and other files, so they
can be easily managed by a source control system. Unmanaged solution: An open solution with no restrictions on what
can be added, removed or modified. This is recommended during the development of a solution.
Incorrect Answers:
A, B: Package Deployer lets administrators or developers deploy comprehensive packages of relevant assets to
Dataverse instances.
C: Managed solution A completed solution ready to be imported into an organization. Once imported, components
can\’t be added or removed, although they can optionally allow further customization. This is recommended when
the development of the solution is complete.
Reference: https://docs.microsoft.com/en-us/power-platform/alm/solution-packager-tool
QUESTION 12
HOTSPOT
You need to design a Power Platform solution that meets the following requirements:
1. Capture data from a row during deletion to be used in an automated process.
2. Use AI to process forms and automate data entry from paper-based forms.
Which requirements can be met by using out-of-the-box Power Platform components?
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area
Box 1: Yes
This can be done with Dataverse flows: When a row is added, modified, or deleted trigger runs a flow whenever a
a row of a selected table and scope changes or is created.
Box 2: Yes
A Builder is a Microsoft Power Platform capability that provides AI models that are designed to optimize your business
processes. AI Builder enables your business to use AI to automate processes and glean insights from your data in
Power Apps and Power Automate.
Reference:
https://docs.microsoft.com/en-us/power-automate/dataverse/create-update-delete-trigger
QUESTION 13
A company has a Power Platform environment that connects to a third-party marketing application.
The company reports that the data in the Power Platform lead table does not match data from the marketing
application.
Issues include:
1. The owner data in the lead table and the third-party application do not match.
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2. The Topic column has more information than the related record from the marketing application.
3. There are differences in how telephone numbers are formatted.
You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Dataflow
B. Business rule
C. Classic workflow
D. Power Automate cloud flow
E. Duplicate detection rule
Correct Answer: ABC
A: With advanced data preparation available in Power Apps, you can create a collection of data called a dataflow, which
you can then use it to connect with business data from various sources, clean the data, transform it, and then load it to
Microsoft Dataverse or your organization\’s Azure Data Lake Gen2 storage account.
B: By combining conditions and actions, you can do any of the following with business rules:
1. Set column values
2. Clear column values
3. Set column requirement levels
4. Show or hide columns
5. Enable or disable columns
6. Validate data and show error messages
7. Create business recommendations based on business intelligence.
C: Duplicate detection works by comparing generated match codes of existing records with each new record being
created.
These match codes are created as each new record is created. Therefore, there is potential for one or more
duplicate records to be created if they are processed at the same moment. In addition to detecting duplicates as they are created, you should schedule duplicate detection jobs to check for other potential duplicate records.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-and-use-dataflows
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/duplicaterule-entities
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